Ntiva Live: Apple for Business

Preparing for Upcoming Apple 2021 OS and Hardware Updates

Preparing for Upcoming Apple 2021 Updates - Episode Overview

In today's episode, Ross and Ben discuss what's coming in next week's Apple Event. MacOS Monterey, iOS 15, and new devices will be here soon. Learn the pro and cons of early adoption, and how to prepare for the upcoming big releases!

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Episode Transcript


Preparing for Apple's 2021 Hardware and Operating System Updates

Okay. Hi, everyone. Today is Tuesday, September 7th, 2021. Live streaming from Chicago. I'm Ben Greiner, director of Apple Technology at Ntiva.

With me today is Ross Matsuda, our systems administrator for Apple Technology.

Today, we will be discussing, preparing for the end of the year, not the end of the world, the end of the year, and some random bits and pieces about Apple news. First, I want to say I've been out a week, I'm back.

A week and a day, technically. It's weird to jump right into a livestream, because I was digging out of email, which is never fun being away. If anyone has a suggestion on how to deal with email, when you're away for a week, let me know.


Apple News

Okay, before we get started some Apple news, Apple One, are you familiar with Apple One Ross? I'm going to share my screen.


Doesn't ring any bells, is that one of their streaming and subscription services?


Yeah, it's basically the bundling of all of their services into one package, Apple One. The reason I mentioned it is I recently, or for the past year, I think it was extended because of COVID. I had a free subscription to TV Plus, Apple TV Plus, and of course their Apple's scheme worked.

They gave it to me for a year, my family and I watch TV shows, and now we want to continue subscribing. But, the free subscription ran out. So, I was evaluating what I was paying for and I had music, and I had TV Plus, and I had iCloud.

What I discovered is for the exact same price of 29.95 per month, I could add news, fitness and arcade. Now, do I need news, fitness, and arcade? Probably not. In fact, I'm trying to limit the information I consume, so I probably don't need this.

Maybe I should work out more, but I'm not into the online fitness stuff, not yet. I haven't been a gamer since I was a kid, Atari 2,600. But, I thought I would try it out because it's the same amount of money. Then, if I decide I'm not using it or no one in the family's using it, because this is a family plan.

In fact, I can share with up to five other people. I don't even know if they have to exactly be your family. I don't know how that works, but if I don't use it all, I figured I could drop down to the 19.95 a month, and drop the news and fitness. What I did discover.

I'm sharing this information because anyone who has any subscription to Apple should review their plan, see what they're paying, see if it makes sense to consolidate, save some money.

But, what I also discovered is because I previously had two terabytes of iCloud, and then I got this plan. I now have four terabytes of iCloud, which is way more than I need. For some reason, the iCloud two terabytes did not convert, or at least not yet.

I tried downgrading and it said...I know you can do it, but it was giving me problems. I haven't done it yet, as soon as I figured that out, I'll share. Yeah, definitely worth looking into, if you use any of the apple services.

I want to also mention, I don't like to talk about Apple rumors, but this relates to what we're going to talk about today. Apple hasn't announced it yet, but we all know Apple is going to have a fall event, and there's a rumor that's going to happen next Tuesday, which would be perfect for us because we don't do livestream next Tuesday.

The last several Apple live streams have bumped us. We've had to move our livestream. If they do it next Tuesday, perfect.

The following Tuesday, we'll talk about what we learned in the livestream. But, they haven't officially announced it yet.

The news is definitely going to be the new operating systems. We'll talk a little bit about that today, and then probably new iPhones, and I don't know what else.

Once again, let's not talk too much about it. I just wanted to mention it. Have you heard anything, Ross?


It looks like Apple event announced California streaming, September Event on the 14th.


Oh, where'd you find that?


I found that on Mac rumors, that just posted...looks like about an hour ago. That is very timely.


Yeah, let's see. Sometimes they, here it is. Scroll down. There it is. Sept 14


That just dropped.


Nice. Here we are. It is confirmed, next Tuesday.

Good. Now we're in sync with Apple. They're going to have this event and then we'll follow-up the week after, to talk about it.


Microsoft Announces Windows 11, Coming October 5th

I want to also mention this. This is not Apple news, it's Microsoft news, but it ties into what we're going to talk about.

That is, and Ross, maybe you know this, Microsoft's first major operating system in six years. Windows 11, launches October 5th. I did not realize this, Microsoft hasn't had a major OS release in six years, and here Apple is doing it every year.

I must say there's probably a compromise in between six, and every year.


If memory serves, and I do apologize if I'm not remembering this correctly, Microsoft said that with Windows 10, when that all launched.

They wanted to do away with the idea of major OS releases, and instead, just continue to push iterative patches, new features and smaller things along the way without the headlining that comes with a major numbered change.

They operated on that for a very long time. I'm not sure what prompted the switch. I'm sure there's probably some tech writers who've taken a dive into that. Yeah, it looks like they're at least going to be launching one more numbered OS, and we'll see what they do going forward.


MacOS Monterey: What's Coming in the Latest Apple Operating System


To bring that back to why I wanted to mention that, is we know Apple's going to release the next iteration of their operating system, Monterey. Which there must be a page on Monterey, right Ross? Where would I find that? Let me go to search Monterey Apple, not Apple Store Monterey.

Am I spelling it right? Big Sur Monterey preview, here it is. We know that Apple is going to release this. In fact, Ross you've been testing the beta version, correct?


Yes, indeed. They're currently on beta six, and so far so smooth. It's been nice.


There's rumor that this is a more of a refinement of the current operating system, Big Sur, rather than an entire...Big Sur was a big change. Right? They changed the UI.

They tightened the security again. Monterey, is there anything that jumps out as something that we need to be prepared for?


So far? No. It does look like it's going to be a smaller patch, I will say. As a for example, when I was beta testing, Big Sur when that was preparing for launch.

A lot of applications were having trouble in it, especially early on in the process.

It took a while for a lot of developers to catch up and write the patches they need. An almost startling number of applications that I've tested in Monterey have worked immediately, even while the OS is still in beta. Which indicates to me that there's probably a higher likelihood that there's not as many really large sweeping changes to the architecture of applications, and OS.

As we saw from going to Catalina to Monterey. So I'm hoping this will be an easier OS to adopt. Of course, if you're a company that's going from Catalina straight to Monterey, while we still need to take a lot of things into consideration from the architecture changes that were a part of Big Sur.

But, any organizations that are on Big Sur as it currently stands, it looks like the big concern will be touching base with your application of developers, and making sure that your apps are ready to go.

By and large, I don't at this time, believe that it's going to be as big of a hurdle as we have seen, last year, for example.


Which, is nice. That's one of the reasons why I implied that I wish sometimes Apple would slow down and not give us these updates, or these big updates every year. Pros and cons to that. It's nice to get new features, new abilities.

I know one of the big things here, which I think is delayed, is the ability to basically put your iPad next to your Mac and just start using the mouse. What do they call that Air share?


I believe that's universal control. I think that's the term they used for that. Yeah, that got pulled out in beta four, and we're currently in beta six waiting for that to get reedited.

It sounds like that may be a feature that's actually launched after the OS proper comes out, which is all well and good. There's a lot of other really interesting things in Monterey, especially when it comes to the world of Mac management.

It's almost strange, because Big Sur was this huge UX change, the OS looked very, very different. There were a lot of shiny features for end users, and I believe there's still a good handful of those in Monterey, but without these larger changes that sometimes made adopting a little bit more painful.

There's a lot of great management features in Monterey that we're definitely going to want to take advantage of.


Yeah, and we're always stuck in the middle of the decision, which is, do we wait or do we move forward with a new operating system? There is often a desire, especially amongst people out there who run their own computers at home, to jump on the operating system as soon as it's released.

I always caution as much as that sounds like a good idea. You probably want to wait just a little bit, make sure the people who have spare machines are out there testing it, and really do some due diligence to make sure your software is going to continue to work.

Because, back in the day, a lot of software with new OS releases would not work. I think still, we still run into that mostly with Adobe creative suite or more likely the extensions that run within Adobe creative suite.

Some of those extensions that maybe auto-activate fonts or things like that. In addition to an operating system change, we still are dealing with M1.


Apple M1: Our Experience

I know Ross, you recently finally got your hands on an M1 test machine. I don't know if there's any insights that you have to share on that machine. I know it's only been a few days.


It's been a great experience. I'll tell you. I've been creating a matrix that I'm going to be working on internally. That's just a database of what works, what doesn't, on the M1 architecture for both Big Sur and Monterey beta as we're going through testing there.

But, one thing that I just thought was really alarming is I'm working on pretty much the base model MacBook Air. I had it running side-by-side with my 16-inch Intel machine as my daily driver documenting things.

I ran the battery down on my 16-inch from a hundred percent down to 5%. During that time I was working on both laptops, and when I had to plug in my Intel computer, my M1 was at 91% battery remaining.

Mind boggling. The power efficiency in this architecture is absurd.


You ran them side-by-side, and when your Intel machine drained out, your M1 was at 90 something percent?


Correct. Now in the interest of fairness, I was obviously doing a lot more on my primary machine. There's no way around that.

But, it was really jarring. Performance on them is great. There are some hurdles that we're going to have to get over.

Probably the most important ones are for software developers that are still using kernel extensions. There's a workflow that you have to go through as an M1 user in order to authorize your computer to do that, which takes only about a minute or two, but for a user that hasn't gone into the recovery partition before it can feel a little foreign.

There's only a small number of applications I've run into that don't get virtualized well in Rosetta. Rosetta is Apple's software that translates apps written for Intel machines to the M-series processors, and Rosetta 2 as they're calling it.

It seems to work really, really nicely. I've only run into some things where an operating system number is interpreted incorrectly, and it thinks it's not compatible.

Or the developers just outright posted, "Look, this is not going to work yet. We're dealing with it. We'll let you know when it's ready."


Yeah. Speaking of battery life, I know that's reason number three on Apple's list of why Macs are great in business. Reason number three for Mac's M1 Macs in business. Because I was away last week, I did stay offline quite a bit, but I took my iPad.

If you take your Mac, at least in my experience, if you take your Mac, even if you don't use it much, unless you physically power it down. But if you just put it to sleep in your bag. If it sits for a week, it's going to drain battery.

Especially if you have power and app turned on, but the iPad's not like that. I mentioned that because the iPad is the precursor to the M1 chip, or at least the chip structure is similar.

It always still does amaze me that I can take an iPad away for a week, and come back, and I never plugged it in. I never had to give it any extra juice. Now to be fair, if I sat down and watched a movie or something, I'm sure I would've had to juice it up, but I just use it occasionally. It does have amazing battery life.

I also want to mention, I'm backtracking a bit, but I mentioned this that I traded in, I got an M1 for my son to go back to school. Education pricing, I think 899 versus 999. We traded in his old MacBook, MacBook or MacBook Pro, but it was a 2014 model.

I think it was a MacBook Pro. It was a hand-me-down from one of us. So in 2014 technology, seven years old and Apple gave us $240 in rebate on that MacBook Air M1.

Take 899, subtract the 240, and then zero interest APR, it was a great deal. It's just amazing to me that Apple's still worth $240 when it's a seven year old computer.

I don't know if they bumped that up when you're actually buying, I haven't looked into this. If you trade-in and buy something, do they give you a better rate than if you just traded in? I know I've traded stuff in before without buying anything.


That's very possible. I'll also mention here, anyone who's been paying attention to the news. You've probably heard stories about the computer chip shortages in manufacturing, and how that's likely to drive purchase prices up, due to this constrained supply.

Another option for your older machines, please check in with your communities. They're going to be a lot of community outreach programs, schools that could make a lot of great use of working laptops, like five years.

So, if you make that decision that you're going to upgrade your systems, just know that there's a lot of possible ways for you to get a lot of value out of that. Either if you go the financial route through recycling and reselling, or possibly through donation.


Yeah. That's a great point. What I said we would talk about, let's get to that. Is year-end planning.


Q4 2021 Planning with Apple Products

Why am I mentioning year-end in planning? We just got out of August. We're into September.

I know we still have October, November, and December, but we also have fewer days because of the holidays.

Historically, in my experience of working in technology, people tend to not do things until they get to the end of the year. They're like, "I really want to do this thing this year."

So, we see an increase in the number of projects, Apple throws in new operating systems into the mix, and that combines to make the year-end rather hectic from a technology standpoint. If we want to reduce the feeling of being hectic, then we need a changed management process, which you've heard me talk about before.

Technology, the biggest frustration with technology is when it changes and doesn't work as expected. Even these OS upgrades to Monterey, for example, or even some of the patches Apple's given us recently.

It is frustrating to me, the recent patch, my watch, which used to unlock my iPhone. No, my iPhone would unlock my watch, used to be like that. For some reason, the latest update now takes forever, feels like forever, or it doesn't always work.

I was just thinking about that as one of those, it's such a minor thing. I can type in my code and unlock my Apple Watch Series 5.

But, when it's been working for so long really well, and then I get an update, which I'm sure it provided some other benefit, but broke that one thing that I didn't even know was a thing. It can be rather frustrating.

We want to minimize frustration rather than introduce frustration. No matter how much we trust Apple, we want to test the stuff, we want to plan for this stuff. As Ross mentioned earlier, if you're not yet on Big Sur, you may not want to skip operating systems.

It sounds like a good idea. Like, "Hey, I'll just skip the operating system and go straight to Monterey." That can be difficult. Sometimes it can work, and sometimes it doesn't work, and we've had to stair-step.

We've had to go from 10.14 to 10.15, before we can get to 11. Which, by the way, is there a number for Monterey, 11.?


It's Mac OS 12.


12. Okay, so it's 12.


It looks like it's going to start going with the iOS paradigm for numbering.


Okay, great. The point of all of this is, I know it's early, but if you have any projects that you want to accomplish by the end of the year, please reach out to us. Let's get those scheduled.

Let's start talking about them. Let's help you decide if it's worth doing OS upgrades, or if we want to wait on those OS upgrades.

Maybe you get new computers, and maybe those computers, if you buy them today, they're going to ship with Big Sur. But, at a certain point, they're going to ship with Monterey. That's always the other challenge that Apple throws at us, is we don't have a choice in the operating system that you get at a certain point in time. It's not always clear.

You get a computer off the shelf that's been there for a while, which Apple is very good about not having computers sitting on the shelf. But, some of the resellers, I know CDW will often have them on the shelf, or you can get them with the old operating system.

The point is you don't want to plan on an operating. That's going to change in the middle of your workflow. You want to test that. There's an article we just posted and it's a bit ahead of its time, because Apple hasn't released this yet.

But if I go to support.forgetcomputers.com. I'm going to browse for it, Ntiva. Here, when should you upgrade to Mac OS 12 Monterey? IOS 15, iPad iOS 15, watch OS 8, and TV OS 15?

Ross, maybe someday, they'll just get all of these on the same number. So we'll just have 15, 16 for everything. I don't know.


It's nice to dream.


Yeah. In this article, we walked through the pros and cons of upgrading, and how we recommend you do that. The general overview.

I always recommend you reach out to us. Don't feel obligated, if you're a client of ours, definitely reach out to us.

If you're not a client of ours, I recommend you consider it. If it's not a good fit, you can go here, read this and build your own plan.

The general idea is iPad OS 15 is a safe, easy test of an operating system, because typically, and not always, but typically your iPad is not your primary computer. It's also not your phone. It's pretty safe to run this upgrade.

I must say, in all the years I've had an iPad, I don't think I've run into anything too debilitating with an iPad upgrade, knock on wood. I might've just jinxed myself.

But, when it comes to iPhone, I remember one year I upgraded. Do you remember this Ross? People, including myself, lost the ability to make phone calls on my phone?


Geez. That one doesn't ring a bell. I must've missed it. Brutal.


Good. I always think of that because, I fell into a habit and rhythm of trusting Apple updates. I don't know if it was an update or an upgrade. Just to clarify, updates are small point releases, upgrades are major changes.

These are upgrades we're talking about. Yeah, there was one, I'll just call it an upgrade.

Maybe it was an update. But, it broke the ability to use my iPhone as a phone, which of course, people had a field day in the press talking about this. Because, it's an iPhone and suddenly you can't use it as a phone.

As bad as that sounds, I discovered I didn't actually use my phone features as much as I thought. So, I was able to last a couple of days without a phone, it was basically an iPod. Then, Apple put out a fix, but you would not want that to happen to a major device.


If iOS is your one and only device, maybe you don't upgrade right away. Maybe you see what the internet says about it. Let's say you do have a Mac. That's your primary.

I'll be testing this out on my iPad first. Then, I'll go to my phone. If all goes well, I'll go to my phone.

Then, I'll go to my watch, and you have to upgrade your phone before you can upgrade your watch. That's one of the reasons why it's in this order. TV OS, actually TV OS could be one of the first updates if you want to. I don't think I've had any serious issues with TV OS updates.

If I did, I guess I'm not watching TV that night. Yeah, Apple TV update. Then, the big one, and the one we're most concerned with, because this causes the most disruption is Mac OS 12 Monterey.


When Should I Upgrade to MacOS Monterey?


When Apple releases this and Ross, you're probably too young to remember, but I remember the first time Apple announced free OS upgrades for everybody. It was a startling reveal, and it was very scary for us in the IT business because suddenly we were getting phone calls left and right.

"My computer doesn't work anymore. I just applied the latest operating system. Can you fix it?" Although today, it's still I think, rather hard to downgrade an operating system.

It was even harder back then.

That one barrier, which I think it used to be about $99, was the barrier to entry for upgrade, was enough to keep people from doing brash things the last minute, and clicking the upgrade button. Today, they don't really have that unless they're in our system, which we do try to prevent people from doing that. That's still the case?


Yeah. I have not implemented the Monterey blocker yet. As long as it's still in beta. This is a script that is generously given to the community from Addigy, our MDM provider.

They create these blockers that we can put out there for current generation operating systems, in order to prevent individual rogue users from maybe running an upgrade before the entire organization knows that all their software is going to work.

Especially if you have something proprietary or smaller, you really have to make sure that's going to be okay before you start upgrading your systems.

Right now we do have a Big Sur blocker in place for the vast majority of our clients. We also have a Big Sur installer that punches through the blocker, and that's the thing we can employ to individual organizations once they approve it.

But once Monterey launches, you bet. We're going to be keeping a very close eye on it. We're going to lock that out until we're comfortable that testing is completed. To be honest, more importantly, that the organization that's requesting it has gone through a test promotion test upgrade, because we work with people in so many different fields.

Everyone has unique workflows, and you may be using just Microsoft applications and Google, and great. That's all very doable. You may also be operating off of a plugin for InDesign that uses Flash, that hasn't been updated since 2009. So, we have to pay attention to these things.

Generally recommend being a little conservative. One thing that I would say about this entire paradigm as a whole, like Ben mentions, when you're buying a new machine, after a certain point, what operating system is installed there is no longer really under your control.

It's just based on what the thing shipped with, and that's what you have to roll with. A lot of our clients, a lot of organizations tend to have at least one spare computer floating around. It could be from an employee who left, could be maybe one of your employees got a new machine, their old machine's just collecting dust for the moment.

Anytime you can get one of those machines, that's not a daily driver for one of your employees upgraded, just to test everything out. It's going to mean that when you do end up unboxing this new Mac you purchased, if it has an OS, then maybe the rest of your office isn't on yet.

You're going to have so many less surprises, so much less downtime. If you've had a spare machine running on it and you know what you're going to be in for.


Yeah. I can't stress this enough because I know it sounds simple. I've heard people say this, "I've done this.

I've upgraded my machine every year for the past 10 years, I've never had a problem." That's great.

But, especially when you work with a team and you have a workflow that relies on that team, it can be very debilitating if somebody on that team upgrades, and starts this chain reaction or domino effect of now Keynote doesn't work.

Now, I have a problem with fonts. Every time I send a document to this person, they can't read the fonts that I embedded into the illustrator file, or whatever the case is. It's those types of things that can really cause hours and hours of trouble.

Sometimes there really is no fix, other than to go backward. Apple, at least on iOS, and maybe on the M1, can you downgrade an operating system, Ross?


I haven't tried it. Generally speaking, when you're downloading an operating system build from Apple, it needs to be signed, right?

So, Apple has this process where when you run the installer, it checks in with Apple servers, makes sure it's genuine, and see if it's even allowed to operate. Apple tends to stop signing older OS updates after a certain period.


For security reasons, right?


Yes. For the M-system machines, right now that hasn't really been an issue because they all have Big Sur, right? That's just it.

There's only the current operating system for them. In the future?

For example, in the past, when Apple has launched a new piece of hardware, the operating system that's installed on that hardware, when it ships from the manufacturer. That is the oldest OS that can be run on it, period.

If the next batch of laptops that Apple releases have Monterey pre-installed, it can be safely assumed that those will not ever support Big Sur. You won't be able to throw Big Sur on there. So, for the moment, downgrading has not really been a question or an issue. I don't think we're going to see it be a very viable option for M-series machines going forward.


Just under support menu, the Ntiva support menu. Mac manage, you launch that. If you were to search for Big Sur, if you have that option, there's a good chance you could install Big Sur. I'm showing it, even though I'm already running it.

Go up to the Ntiva support menu, Mac manage launches. I typed in "big" for Big Sur, and I see install Mac OS Big Sur. Ross, this is an aside, but I've already installed it. So, it should already should be grayed out, right?


Absolutely not, because sometimes we need to re-install the OS.


Okay. So, OS is different. Sometimes we have to reinstall. Okay. But if you don't see that, then you might have the Big Sur blocker in place.

We can certainly release that upon request, to verify that your team is ready and prepared to do so.

We have a process and procedure by which to help you do that, using Mac manage on your team's time. Which, is super important because this can take a couple hours to complete and you wouldn't want to kick this off before doing a presentation.

If I was giving a presentation in the afternoon, I certainly would not kick off an OS upgrade in the morning, because things can go sideways at any point. So, in summary year-end, we're almost there, start thinking about it. Start thinking about what you want to accomplish in the yea-end.

Reach out to us, communicate with us, so we can help you plan for it, automate for it. Get your team up-to-date, maybe start planning for new computers.

We're feeling more and more comfortable with the M1s. Of course, we also anticipate Apple's going to come out with a new Mac at some point this fall. Once again, these are rumors. We don't know exactly when, but we do know.

They have a two-year timeline to get all their Macs on some form of M1, they're going to have different names for it. That leaves basically, the pro machines. They haven't given us pro machines with M1, have they? They have basically given us entry level M1 computer.


Yeah. Which is funny because the Mac Mini is just terrifyingly capable for what it is.


Yeah. That's where it gets a little weird. It's like, okay, now we have consumer entry-level machines that appear to have more power and battery life, and benefits than the pro machines. But when some of your pro apps do not run on M1, then the comparison is different.

There are reasons why some people might need an Intel, but we're feeling more and more comfortable. I still recommend testing.

I had a prospect that actually talked to me the other day and said, "Should we get an Intel or an M1?" I don't know them well enough to know for sure. Plus, even if I did know them really well, I would be very hesitant to say, "Go M1 all the way."

Without any testing, or validation, or verification, because you just never know. We've had clients buy M1s, and they've had to return them. We've had clients buy M1s, and they love them.

So, keep that in mind. Apple does have a return policy, I think it's 14 days. Keep that in mind.

We've gone a little bit over, I do want to mention one more thing. Because I normally mention a few other k-base articles. I know we talked about a few of them, but let's see.

Here we are, this one. I'm going to go back to our main page, and under tips and tricks. Here we go.

That worrying message. I just wanted to call this out, that worrying message saying your password has been breached. We've had some questions about this.

This is an Apple message. This may be unusual to somebody, but it's basically saying that your password is in a known list of passwords that have been breached.

One password has a name for it. I'm drawing a blank right now. Maybe I should just open one password and find out.


I think that's Watchtower.


Watchtower. Thank you. So, one password has something called Watchtower. Where they look at your passwords and they compare it to known compromised passwords.

Apple is now doing that in Safari. I think they're doing it across all Safari, like iPad, iPhone, and Mac. If you see this it's real, it's legit and you should definitely consider changing your passcode. If you're confused or you want to verify this, reach out to us, we can help you decipher it and decide what to do next.

I want to also mention that, I think once a week now, I get an email that starts with, "Hello, have you recently noticed that I have emailed you from your account? Yes. This simply means that I have total access to your device."

Then, it goes on to explain how they have these secret videos of me and they're going to release them if I don't pay $1,500 in Bitcoin. It's always a little nerve-wracking to get those emails. A lot of times they're completely fake, they're phishing. They're lying about having access to your computer, hoping that you'll pay up.

But, if you are concerned about that, it's always good to do the investigation and figure out if you are breached in any way. So, reach out to us, always use unique passwords. I'm falling off screen.

Always use unique passwords, always use two-factor, and use strong passwords. Meaning longer. Just to remind you on that. Ross, have you seen this email I'm talking about, or a variation of it?


Yeah. I've gotten so used to it at this point. I think it's been a couple of months now, but it's a neat reminder of the icon that I set for my outlook account.

I was like, "That's me again? Great. Off we go."


Yeah. Okay, we'll wrap it up. Thanks for joining me, Ross. Apple has their big event next Tuesday, week after that, we'll talk about it.

Talk about what Apple announced, and eventually I will have a schedule for everything we're going to talk about for the rest of the year.

I know I've been asked by Holly to do that. Holly, I will get that to you by the next livestream. I said it here live, it's being recorded, so I have to get it done. Okay.

Thanks Ross. Thanks everyone for joining us. Talk to you later.

About the Ntiva Apple for Business Livestream

Ntiva’s Ben Greiner hosts the Ntiva Apple for Business livestream every other Tuesday from 12:00 to 12:30pm CT. These live events, presented by the Ntiva team of Apple experts, are sharply focused, easily digestible, and cover topics including the latest Apple/macOS/iOS technology updates, cybersecurity, data privacy, MDM and BYOD policies, and more! We take questions from the audience and share what's working—and not working—for us and others in the industry.